Samsung Service Support
Let Samsung help optimize and protect your valuable imaging equipment. Custom service plans with regularly scheduled preventative maintenance can reduce cost of ownership, extend the life-cycle, and improve the productivity of your imaging equipment.
Samsung Healthcare’s expert team of field service engineers, customer service, and technical support personnel ensure your systems continue to deliver optimal performance. Ensure on-time procedures with rapid, on-site services and keep your systems current with the latest versions of software updates.
Call us at 800-976-0980 or use the service contact form below.
Our Service Mission
Provide customer-centric service through customized and collaborative solutions, ensuring peak efficiency, system optimization, and uncompromising patient care.
Our Service Vision
To be the trusted service partner in medical imaging by delivering innovative, reliable, and compassionate support that empowers healthcare providers to achieve excellence in patient outcomes.
Need service support? Contact us using the form below.
Remote Monitoring Solutions
The support you deserve exactly when you need it
Receive the support you need precisely when you need it. Samsung Remote Care (S-RC) helps to keep your systems performing optimally with a best-in-class remote maintenance solution.
A quality Remote Care Solution from Samsung that you can count on
You can rely on Samsung’s dependable remote diagnostics solution to reduce the downtime that critically impacts your operation. S-RC utilizes Self Diagnostic engines built right into Samsung Devices to accurately assess the system’s software and hardware statuses, even identifying potential problems you may not be aware of. Also, analysis of hardware usage patterns lets you keep track of system run time and associated component wear for timely replacement. Keep your systems on the cutting-edge with our remote software updating capability. The 30 minute inspection can be paused for use then restarted from the point you left it, letting you continue provide care while maintaining the system efficiently.
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Interested? Contact us using the form below.
Samsung Site Planning
GC85 & GF85 X-Ray Systems
Our dedicated Site Planning Managers align with your construction team, plan system delivery/installation & coordinate on-site applications training for your clinical team.
Samsung Makes it Seamless!
From Construction to Installation- One point of contact: Your dedicated Project Manager aligns with your construction team, plans system delivery/installation & coordinates on-site applications training for your clinical team.
- Construction expertise: We partner directly with your GC/architect/MEP to keep the project on time and on budget.
- Turnkey solutions: Prefer hands-off? Samsung can manage your entire project, including construction.
- Validated success: We fully test the system, deliver applications training, document acceptance, and hand off to Samsung Service for ongoing support.
Our site planning means less complexity for you, and a faster path to delivering care.
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Request GC85 Vision Ceiling or GF85 Floor X-Ray Site Plan Guide 
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Connect with a Site Planning Manager 
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Samsung Training
Patients Count on You, and Your Team Can Count on Samsung Training.
Samsung Training Center: Empowering Biomed Teams
To ensure clinicians can focus on delivering the highest quality patient care, Samsung is committed to maximizing equipment uptime through expert training and support. The Samsung Training Center provides OEM-equivalent training designed specifically for on-site Biomed teams, equipping them with the same knowledge and skills as our own service engineers.
With this advanced training, your Biomed staff can perform preventative maintenance, troubleshooting, and repairs with confidence, reducing downtime and improving the overall efficiency of your imaging systems. By investing in your team, Samsung helps optimize cost of ownership, extend system lifecycle, and ensure uninterrupted performance for the patients who depend on you.
Interested? Contact us using the form below.